FAQ

What should I do if the wrong items were shipped to me?

While we make every effort to ensure the correct products leave our facilities, mistakes can and do happen. Our customer support staff is available to make things right, and we sincerely apologize for any trouble this may have caused. To expedite the delivery of your order, please contact our customer care department by phone or on the contact us page.


How to order on Classycollection platform?

The ordering process is simple with our web store. A product can be purchased by adding it to a shopping cart, signing in, and going from there. You will receive an order summary via email once the order is complete. You can also save a summary of your orders in your profile.


How to change the shipping address on my profile?

Changing your shipping address is a simple process in your account. Simply sign in, navigate to your profile, and click the "My Account" and "Edit" buttons. During checkout, you'll also have the option to modify the mailing address. Select "edit" next to "Shipping Address" and enter the necessary information.


Is it possible to amend or cancel my order?

If you need to cancel or modify an order, please contact our Customer Service as soon as possible because your order will be ready for delivery swiftly. Unfortunately, after an order has been processed, it cannot be changed or expanded upon; however, you are free to place a new order if you require any extra items.

How will my package be made?

To guarantee that your product reaches you in excellent condition, it will be packaged with care and placed in a protective box. If given by the designer, additional branded goods like dust bags will be included.

How do I search for a product or brand?

Our website strives to make searching for new products or brands as simple as possible. You can search for products and brands using the search bar that runs along the top of the screen, or you can use the menu to locate specific categories.


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